Feel The Pulse Of Music

Terms & Conditions

1 Year Warranty

We are proud to offer a comprehensive 1-year warranty on all our products, ensuring that our customers can shop with confidence and peace of mind. This warranty reflects our commitment to quality and customer satisfaction. Here’s what you need to know about our 1-year warranty.

Warranty Coverage:

  1. Defects in Materials and Workmanship: Our warranty covers any issues arising from defects in the materials used or workmanship during the manufacturing process. This includes problems that affect the functionality and durability of the product.
  2. Functionality Issues: If your product fails to operate as intended due to a manufacturing defect, we will address the issue under the warranty.

Warranty claim procedure:

  1. Initiating a Claim: Contact our customer service team via phone, email, or our website to start a warranty claim. To make a warranty claim, you must provide a a valid proof of purchase, such as a receipt or invoice.
  2. Providing Information: You will need to provide details about the issue, along with your a valid proof of purchase, such as a receipt or invoice. In some cases, photos or a detailed description of the problem may be required.
  3. Returning the Product: If necessary, you may need to return the product to us for inspection. We will provide instructions on how to do this.
  4. Inspection and Resolution: Our team will inspect the product to determine if the issue is covered under the warranty. If it is, we will repair the product, replace it with a new or refurbished item, or issue a refund, depending on the nature of the defect and our company policy.

Thank you for choosing our products. We are dedicated to providing high-quality products and exceptional customer service, and our 1-year warranty is a testament to that commitment.

5% Cashback on Second Purchase

We value your loyalty and want to reward you for shopping with us. Enjoy a 5% cashback on your second purchase! Here’s how you can take advantage of this offer:

5% Cashback on Second Purchase Offer Details:

  1. Cashback Amount: Receive 5% of the total purchase price as cashback on your second purchase.
  2. Eligibility: This offer is applicable on the second purchase made through our website by any customer.

Steps to Avail the Cashback:

  1. First Purchase: Make your first purchase on our website.
  2. Second Purchase: On your second purchase, the 5% cashback will automatically apply.
  3. Cashback Calculation: The cashback amount will be 5% of the total product price of your second purchase.
  4. Cashback Credit: The calculated cashback will be credited to your account as store credit or refunded to your original payment method, depending on our policy.

We appreciate your loyalty and aim to provide you with the best shopping experience. Enjoy your shopping and make the most of our 5% cashback offer on your second purchase!

7 Day Return Policy

We are committed to providing you with a seamless shopping experience. In the unlikely event that you receive a damaged, defective, or incorrect item, we accept returns postmarked within 7 days from the delivery date. Before you make your purchase, make sure to check out this list of non-refundable items:

Eligibility for Return:

  1. Time Frame: The return request must be initiated within 7 days of receiving the delivery.
  2. Conditions: The item must be in its original condition. This means it should be unused, and without any alterations.

Steps to Initiate a Replacement:

  1. Contact Customer Service: Reach out to our customer service team within 7 days of delivery to report the issue.
  2. Provide Details: Share the order number, details of the issue, and any requested evidence.
  3. Prepare the Item for Return: Ensure the item is repackaged with all the original components and packaging.
  4. Schedule Pick-up: Our team will coordinate a convenient time for the return pick-up.

We strive to process all return requests promptly and to your satisfaction. Thank you for shopping with us, and we appreciate your cooperation in adhering to these guidelines to ensure a smooth and hassle-free replacement experience.

24X7 Customer Support

We are dedicated to providing exceptional customer service around the clock. Our 24x7 customer support ensures that you receive the assistance you need, whenever you need it. Here’s what you can expect from our customer support services:

Services Offered

Our 24x7 customer support team is equipped to handle a wide range of inquiries and issues, including:

  1. Order Assistance: Help with placing orders, tracking shipments, and delivery inquiries.
  2. Product Information: Detailed information about products, including specifications, availability, and recommendations.
  3. Returns and Exchanges: Assistance with initiating returns, processing exchanges, and understanding our return policy.
  4. Technical Support: Troubleshooting technical issues with products and providing guidance on usage.
  5. Billing and Payments: Resolving billing issues, payment queries, and invoice requests.
  6. Account Management: Support with account creation, login issues, and updating account information.

We are committed to providing you with exceptional support at any time of the day or night. Your convenience and satisfaction are our top priorities. Don’t hesitate to reach out to us for any assistance you need.

Free Shipping

We are pleased to offer free shipping on all eligible products to enhance your shopping experience. Here’s everything you need to know about our free shipping policy:

Eligibility for Free Shipping:

  1. Applicable Products: Free shipping is available on a wide range of products listed on our website. Look for the "Free Shipping" label on product pages.
  2. Minimum Purchase Requirement: Certain products may require a minimum purchase amount to qualify for free shipping. This amount will be clearly indicated on the product page.
  3. Promotional Offers: During special promotions or sales events, additional products or categories may become eligible for free shipping.

We aim to make your shopping experience as convenient and cost-effective as possible. Enjoy our free shipping offer and shop with confidence, knowing that there are no hidden shipping costs on eligible products.